🍕 New York Pizza Kit – Return Policy

Hey there pizza lover! At New York Pizza Kit, we want every bite you bake to feel like it came straight out of a New York pizzeria. If something’s not right with your order, we’ll do our best to fix it.

📦 Returns & Exchanges

Since our kits include fresh and perishable items, we can’t take returns once they’ve been shipped. But don’t worry — if your kit shows up damaged, missing something, or just isn’t what you ordered, let us know within 7 days of delivery and we’ll make it right.

💰 Refunds & Replacements

• If your order arrives damaged, incomplete, or incorrect, we’ll send you a replacement or give you store credit.

• In some cases, we can process a refund back to your original payment method. Refunds usually show up within 5–7 business days once approved.

🚫 What We Can’t Refund

• Opened or used kits (we can’t repackage food once it’s opened).

• Perishable items after they’ve been delivered and accepted.

• Gift cards or free promotional items.

📝 How to Reach Us

If there’s an issue, just send us an email at NYPIZZAKIT@GMAIL.COM with your order number, a quick note about the problem, and a photo if you can. We’ll get back to you within 48 hours to sort it out.

✅ Our Promise

We know how important a great pizza night is. If something goes wrong, we’ll make it right — whether that means a replacement, credit, or refund (when possible).